Consumer Rights Law & Dispute Resolution
Expert legal representation for consumers and businesses in consumer disputes, product liability claims, distance selling regulations and consumer arbitration.
Consumer Rights Practice
Turkish Consumer Protection Law (No. 6502) provides strong protections for consumers and imposes significant obligations on businesses. NextEra Legal advises both consumers asserting their rights and companies managing consumer compliance and disputes.
Consumer Dispute Resolution
We represent consumers in disputes with sellers, manufacturers and service providers — through Consumer Arbitration Committees (Tüketici Hakem Heyeti) for lower-value claims, and before Consumer Courts (Tüketici Mahkemesi) for higher-value disputes. Our team handles product defect, service failure, misleading advertising and unfair contract terms claims.
Distance Sales & E-Commerce
Distance selling regulations impose specific obligations on online retailers including cooling-off period rights, mandatory disclosures and return procedures. We advise e-commerce companies on compliance and defend against consumer claims arising from digital sales.
Product Liability
We advise manufacturers, importers and distributors on product liability exposure under Turkish consumer protection law and Civil Code product liability provisions. We manage product recall procedures, liability claims and class action risks.
Business Consumer Compliance
We help businesses audit their consumer-facing contracts, terms of service, warranty terms and complaint handling procedures for compliance with Turkish consumer protection law and developing EU consumer law standards.